Solutions
How to decide on which KVM switch? |
| It’s not a simple question to answer. But you
can start by asking yourself the following questions: Do I need local
or over IP connection? How many target devices do I want to support?
How many simultaneous users accessing the switch? Are there specific
features I want? What is my budget?
If you would like pre-sales assistance, feel free to contact us at
sales@kvmshowcase.com or
call us at 408.873.7528.
|
| What’s the difference between an analog KVM
switch and a KVM over IP (digital) switch? |
| Analog switch is used for local access. KVM over
IP (digital) gives users remote access via the network. You can also
have a combination solution which will give you both local and remote
access.
|
| How is KVM over IP different from my VNC or RDP
connections? |
| KVM over IP connection is a physical connection to
your target devices, not dependent on operating system availability.
And, KVM over IP gives you BIOS level access. VNC and RDP connections
all depend on your operating system working.
|
| What is a console server? |
| They are similar to KVM over IP switches as they give
you remote and out of band access. But console servers are mostly used
with headless devices, devices with no graphical user interface such
as routers, switches, firewalls, Linux servers. From the target devices’
serial port (it could be DB25Female, DB9 Male, RJ45), you will connect
a straight through CAT5 cable to the console port of a console server.
There might be an adapter needed.
See below to decide whether KVM over IP switch or console server
will suit your needs better.
|
| What are the differences between the KVM vendors?
|
| All the vendors we carry have been tested in our
lab so our customers are assured quality solutions. However, each
vendor offers slightly different feature set and pricing. If you would
like a comparison chart of different solutions for your specific project,
please contact us at sales@kvmshowcase.com.
|
Orders
Is the item I want in stock? |
| Most products can be shipped within 2-10 business
day. But there might be a slight lead time on certain products. Our
customer service will update you of the status of your order within
24 hours of placing it on our website. Or, you can email customerservice@kvmshowcase.com
for up to date stock information prior to placing your ordering.
|
| What is the status of my order? |
| You order is processed almost immediately after it
is received. However, it might take 1-2 business days to ship. You
will receive an email containing the shipping details. Also, you may
log into your account on KVM ShowCase to check the status of your
order. If there are significant lead time, our customer service department
will inform as soon as possible.
|
| Has my order shipped? |
| Once your order has been shipped, an email will be
sent to you with a tracking number. You may also check the status
of your order by logging on to your KVM ShowCase account. Go to my
account, orders I have made, view orders.
|
| I never received my order, what should I do? |
Contact our customer service department at customerservice@kvmshowcase.com
and they will assist you.
|
| Only part of my order has arrived, where is the
rest? |
| At times, certain products are immediately available.
But other products have a lead time. So we’ll partial ship your
order. If you do not want us to partial ship your order, please make
a note of “no partial” shipment in the comment section
of your order.
|
| How can I track my order? |
| An email with the tracking number is sent to you. You
may go to the carrier’s website, input the tracking number and
track your package.
|
| What is the warranty on my product? |
| All products are brand new with full manufacturers’
warranty. Warranty length and terms will vary by manufacturer.
|
Payment
What forms of payment does KVM ShowCase accept? |
- VISA, MasterCard, and American Express.
- We also accept purchase order once credit terms are established. For
credit terms, please send a completed credit application to 408.366.8821.
Generally, it takes 3 business days to establish credit terms.
- Wire transfer. Email customerservice@kvmshowcase.com
for account details.
|
| Do I pay sales tax? |
| We collect sales tax on all purchases sent inside the
state of California. The shipping costs are not taxable. If you reside
outside of California but your product is shipped here, you are still
taxable, according to California law.
Resellers: please fax your permit to 408.366.8821.
|
| What is a Card Verification Value (CVV)? |
| The Card Verification Value (CVV) is a 3 or 4 digit
numbers found on the signature panel on the back of your credit card.
It is an additional safeguard that helps us validate your purchase
and protect against fraud. It is not contained in the magnetic stripe
information and is therefore not printed on sales receipts.
|
| Where is the CVV located? |
- Visa and Mastercard: You can find your card verification
code on the reverse side of your credit card, printed into the signature
field. It is a 3-digit number.
- American Express. It’s a 4-digit number printed on front, right
hand side of your card above your number.
|
Shipping
What shipping methods do you offer? |
We ship via UPS. Ground, 3 Day, 2nd Day Air AM, 2nd
Day Air, Next Day Air Saver, Next Day Air, Next Day Air Early AM.
We also can ship via Fedex in case you have your own account.
|
| Do you ship internationally? |
| Yes. All customs, duties, VAT charges are the responsibility
of the customer/recipient. But we can and will do the necessary commercial
invoices and other paper work on your behalf.
|
| Can I use my own account to ship? |
| Yes. Please indicate your account number in comment
section of your order. We can process Fedex and UPS shipments. All
shipments will be insured.
|
Returns
What is your return policy? |
| You may return your products within 15 days of delivery
for a refund. A 15% restocking fee will apply. Shipping charges are
not refundable.
We offer advanced replacement for defective units within the first
30 days of invoice. After 30 days, replacement will be sent upon return
of the defective unit.
|
| How do I return a product? |
| All returns (refund, defective, repair, and advanced
replacement) need a RMA (Return Merchandise Authorization) number
issued by KVM ShowCase. To request a RMA number, email rma@kvmshowcase.com
with the invoice number, part number, serial number (only if the box is opened) and reason for return. A RMA
number will be issued to you within 1 business day.
|
| My unit is defective. How can I get a replacement?
|
| All returns made due to defect need to be approved
by either the manufacturer tech support or KVM ShowCase’s tech
support. Sometimes, the issue is easily solved and it will save both
parties time and effort if tech support has the opportunity to troubleshoot
the issue. For KVM ShowCase tech support, email support@kvmshowcase.com.
|
| I would like to exchange the units I purchased.
|
| The most efficient and fastest way would be to request
a refund for the units you already ordered and then order the units
that you want.
If you wish to contact our pre-sales support to make sure the solution
you are purchasing will fit your needs, email support@kvmshowcase.com.
|
| The product I've received is damaged -- it appears
to have been damaged during shipment. What should I do? |
| If the box that the shipment came in looks obviously
damaged, refuse delivery. If it’s not obvious and you have opened
the box, please notify us at customerservice@kvmshowcase.com
and we’ll address the issue and send you a replacement.
|
| When will I be refunded for a return? |
| We generally can process refunds within 1 week of
receiving your returned merchandise.
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Analog KVM
